Shipping Policy

At Villa, operating our online store at thefashioneditors.store, we are committed to providing you with the best shopping experience, including reliable and efficient shipping for your orders. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from shipping time.

2. Shipping Methods & Estimated Delivery Times

Once your order has been processed, the estimated delivery times are as follows:

  • Standard Shipping (Domestic US): 3-7 business days
  • Expedited Shipping (Domestic US): 2-3 business days (available at an additional cost)

These are estimated delivery times. Actual delivery times may vary depending on the shipping carrier and destination. We use reputable carriers such as USPS, FedEx, and UPS.

3. Shipping Costs

  • Domestic US Shipping: We offer free standard shipping on all orders over $50. For orders under $50, a flat-rate shipping fee will apply, which will be calculated and displayed at checkout.
  • Expedited Shipping (Domestic US): Available at an additional cost, calculated at checkout.
  • International Shipping: Shipping costs for international orders will be calculated at checkout based on your location and the weight/dimensions of your order.

4. International Shipping

Villa is proud to offer international shipping to a selection of countries, including the United States and European Union (EU) member states. If your country is not listed at checkout, please contact us.

  • Estimated International Delivery Time: 7-21 business days, depending on the destination and customs processing.
  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an international order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery.

6. Shipping Delays & Issues

While we strive to ensure timely delivery, please understand that we are not responsible for delays caused by shipping carriers, unforeseen weather events, or customs processing. If you experience significant delays or issues with your shipment, please contact us immediately, and we will do our best to assist you.

7. Incorrect Shipping Address

It is the customer’s responsibility to provide a correct and complete shipping address. If a package is returned to us due to an incorrect or undeliverable address provided by the customer, the customer will be responsible for any additional shipping costs to resend the package. We are not responsible for packages delivered to an incorrect address if the address provided by the customer was inaccurate.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within [7 days for damaged, 30 days for lost] of the expected delivery date or receipt of the damaged item. We will work with you and the shipping carrier to resolve the issue. Please retain all packaging materials and damaged goods as they may be required for a claim.

9. Contact Information

For any questions or concerns regarding our shipping policy or your order, please do not hesitate to contact us:

  • Company Name: Villa
  • Website: thefashioneditors.store
  • Email: [email protected]
  • Phone: 817-343-0271
  • Address: 3313 Bruce Street, FORT WORTH, TX, US

Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM CST.

Last Updated: July 30, 2024